My Name or Amount is Wrong on the Voucher — What Now?

Overview
Your voucher is your official timecard and the document Payroll uses to calculate your pay. If your name is spelled incorrectly, or if the hours, rate, or adjustments on your voucher are wrong, it can cause payment delays or errors. Here’s what to do if you notice a mistake.

Step 1: Review Your Voucher Carefully

• Log in to your payroll account to view your voucher.
• Check:
  • Spelling of your name (must match your ID and tax forms).
  • Work date, call time, and wrap time.
  • Base rate and adjustments (overtime, meal penalties, mileage, etc.).
• Compare against your actual workday

Step 2: Report the Error Immediately

• If you’re still on set:
  • Notify the AD team or Production right away so they can correct the voucher before submitting.
• If you’ve already left set:
  • Contact Background Support at support@everyset.com with:
    • Your full name
    • Job date(s)
    • Voucher number(s), if available
    • A short description of the error

Step 3: Wait for Correction

• Payroll or Production will review the voucher and make corrections.
• Once corrected, the voucher will be resubmitted and processed.
• If payment was already issued, Payroll will adjust and issue any missing amount separately.

Step 4: Common Fixes

• Name Correction: Payroll updates your record to match your tax form.
• Rate/Hours Adjustment: Correct amount will be recalculated and reissued.
• Missing Adjustments: Items like meal penalties or mileage may be paid in a separate deposit.

Tips & Reminders

• Always double-check your voucher before signing at wrap.
• Make sure your tax forms and ID info match to prevent name mismatches.
• If you notice the error late, don’t panic—Payroll can still fix it, but it may take extra processing time.

Related Articles

• What to Do if Your Payment is Missing or Delayed
• Why Did I Receive Two Payments? Understanding Split Deposits
• Common Mistakes to Avoid When Submitting Your Paperwork