Overview
If you don’t use direct deposit, your payment will be issued as a physical check and sent by mail. While this method works, it may take longer than direct deposit, and sometimes checks can be delayed or lost in transit. Here’s what you need to know.
When Did My Check Get Mailed Out?
- Payroll typically mails checks within 7–14 business days after your work date, once vouchers are processed.
- You’ll receive an email notification when your check has been issued and sent.
- Mailing times vary depending on postal service speed and your location.
Can I Get a Copy of My Check?
- Yes. If your check hasn’t arrived after a reasonable time:
- Contact Background Support at support@everyset.com.
- Request a check copy for verification.
- If needed, Payroll can place a stop payment on the original check and reissue a replacement.
Important Note About Encashment Fees
If you choose to cash your mailed check at a Chase Bank branch and you are not a Chase account holder, please note that Chase will charge a $15 encashment fee. This fee is paid by you, the background actor, and is not reimbursable by Everyset or production.
To avoid this charge, you can:
Deposit the check into your own bank account instead of cashing it directly at Chase, or
Switch to Direct Deposit to receive payments electronically without fees.
What If My Check Was Lost or Stolen?
- Notify Background Support immediately.
- Payroll will void the original check and issue a new one.
- Please note: replacement checks may take additional processing time depending on your bank and payroll cycle.
Pro Tips
- Direct Deposit is always faster and more secure than mailed checks.
- If you’re still receiving checks, consider updating your Direct Deposit Form to avoid delays.
- Always keep your mailing address current in your payroll account. Make sure to add your apartment or unit number.
Related Articles
- How to Fill Out Your Direct Deposit Form
- What to Do if Your Payment is Missing or Delayed
- How to Update Your Bank Info or Tax Forms